Contact Us
Contact Our Jewelry Experts
For personalized service, valuations, or inquiries, connect with Zen Gems & Jewelers. Call, visit, or message us via the form below. Our certified gemologists and customer care team ensure a seamless experience, whether you’re selling, appraising, or seeking advice. Let’s discuss how we can serve you.
Frequently asked questions
At Zen Gems & Jewelers, we believe in transparency and customer clarity. Below are answers to our most frequently asked questions—covering everything from valuations to payments and confidentiality. If you don’t see your query here, contact us for personalized assistance.
Our certified gemologists use advanced tools, current market rates, and decades of expertise to evaluate your items based on purity, weight, gem quality, and craftsmanship. You’ll receive a detailed, no-obligation appraisal.
Yes! We purchase jewelry in any condition—broken, outdated, or heirloom pieces. Value is based on material (gold/silver/gems) and weight, not functionality.
Instantly. Once we agree on a price, you’ll receive cash or bank transfer on the spot—no waiting periods or hidden fees.
Yes! With multiple locations across Sri Lanka, you can visit the nearest branch for a free valuation.
Absolutely. We prioritize discretion—no personal details are shared, and you can opt for anonymous evaluations.